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Lead for growth: improve your managerial skills. Focus on luxury market evolution (Course held in English)

Destinatari: General manager, resident manager, HR manager, talent manager, training manager, addetti HR, capi reparto
internal and external clients have changed throughout the years. Focusing attention on the complexity of rapidly changing business environments and understanding how leadership communication and soft skills are winning models especially after recent worldwide events that have drastically changed the way of doing business.

− Evolution of clients: how good leaders develop a Customer Experience Management culture
● how clients have changed their way of interacting with luxury brands
● the deep involvement of clients as brand ambassadors
− Effective communication (self-assessment)
● how to develop competencies in effective communication by conducting a personal SWOT analysis and by exploring the importance of EI when dealing with guests
− Quality Management: how to effectively manage team
● how to identify and fine-tune the critical moments that define a successful leader
● how to successfully manage conflicts and meetings to lead to valuable long-term relationships
● the importance of giving and receiving the right feedback
− Service culture and employee branding
● the employee branding and the importance of sharing service culture
− Core values and promise statement
● the importance of setting the right core values that can engage the whole team
● the employee advocacy program

Note: Iscrizioni a numero chiuso in base alle indicazioni didattiche e alle disposizioni in materia di sicurezza vigenti
Reservation manager per due hotel di lusso di Roma appartenenti ad un brand internazionale. Focalizza il proprio lavoro nell’ implementazione delle procedure di reservations, non solo dal punto di vista del revenue ma anche in un’ottica commerciale. Nella sua ventennale esperienza ha maturato un’ampia conoscenza del marketing di lusso e forti capacità di problem solving e decision making. Ha ricoperto anche il ruolo di sales manager occupandosi principalmente delle vendite dei servizi corporate, leisure e MICE per il mercato americano, spagnolo e locale. È hotel business trainer certificata per EQ (Emotional Quotient), Negotiation Skills e Marketing Emozionale. È anche customer experience management trainer.

Agli allievi che frequenteranno l’80% del monte ore previsto sarà rilasciato l’attestato di frequenza.

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